After purchasing a brand new Samsung Galaxy S Captivate from a Rogers Plus! store today, the customer service rep and I were both puzzled at the existence of a pattern lock screen on first boot. After trying random patterns five times an option appeared to reset the pattern using my account credentials, but entering my Google account information also failed to gain me access.
Taking the phone back to the office with me, I got on the line with Rogers technical support who provided me with the steps used to initiate a hard reset of the phone:
- Power off the phone. At the pattern lock screen this can be accomplished by holding down the power button, or by popping out the battery.
- Press and hold down both volume buttons on the left side of the phone.
- Now also press and hold the power button on the right side of the phone.
- When the phone turns on, a black screen with only the text “I896” and “Samsung” on it will appear. At this point, let go of the volume buttons, but continue to hold down the power button.
- A few more seconds will elapse and you will find yourself on the debug menu. Four items will appear in the menu: “reboot system now”, “reinstall packages”, “delete all user data”, and “delete cache data”.
- To remove the pattern lock, we need to select the third option, “delete all user data”, by pressing the volume down button twice and selecting it by pressing the power button.
- A new screen will appear prompting you to confirm your choice. Do so by pressing the volume down button until you reach the “yes” option. Press the power button to select it.
- The phone will now wipe all user information from its memory and return you to the debug menu. Select “reboot system now” to restart your phone and the phone will behave as if it was being started up for the first time.